Private Client is the new down grade

Item: FNB (First National Bank)
Rating: 1

I have been a happy FNB customer since 2016 enjoyed the features and benefits of being a premiere client. Big mistake was to think I'm going to get more from FNB by upgrading to private client . all i'm getting since my upgrade is bank charges every second day, a never available banker that does not return calls and call center center that never answers ....like really guys is this what private clients get . I want a down grade

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

03 Dec 2019, 16:19

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply03 Dec 2019, 16:19

Official

's updateReviewer Update

03 Dec 2019, 16:33

Thank you for acknowledging ...I will await the relevant department to contact me.

's update03 Dec 2019, 16:33

Reviewer Update

Thank you for acknowledging ...I will await the relevant department to contact me.