1 reviews | Active since May 2016
Private Client - High Premium! No service, no "private banker". Disappointing home loan division.
I app**** for a home loan at FNB. I had to submit the application on line - as I could not get a hold of my "private banker" Aminah Malebye.
I am still waiting for a reply on a mail that I sent to both Aminah and Toshca on 4 January 2018!
I have been dealing with Toscha Groom from the home loan department, with her service being "adequate". She will do what is expected only when I follow up and request her to respond.
Myself and my husband have been FNB clients for years. We have our assets financed through them and keep or stock portfolio with them.
I am highly disappointed in the service that I have received from them to date.
I pay a premium monthly fee, only to receive no service in return.
Hello lizelle-haughton ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello lizelle-haughton ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team