Private Client for what?!

<p>Having switched to FNB a few years ago, the original process was easy and seamless. </p> <p> </p> <p>Since that day, you have never impressed me. Living and working in JHB and CPT over the years i have had many bad experiences at FNB branches. But that is not the problem.</p> <p> </p> <p>The problem is that i have been a FNB Private Client for over 2 years. My previous banker was very average, i sometimes feel i knew more about how banking works than him. Never the less, the service was mostly convenient. This week i tried to email him and i got an automatic reply saying he is no longer at FNB, i should contact a number. I phoned the number 3 times, waiting over 20 minutes each time, only to get redirected back to the main desk where no one can help you. i have sent emails and messages and all i want to know is who is my new banker. still no word from anyone at FNB. i am young, i have grown with FNB and they have pushed me through the ranks, but at the end of the day the service is still average and arrogant. i get approached regularly by banks to move my portfolio and never even flinch. but seriously, i am disgusted with FNB. this is not an emotional rant in the spur of the moment. i am fed up for over a year now. </p>