cB
coen B

1 reviews | Active since Mar 2011

28 Jan 2016, 14:10

Private client - don't you believe the lies!

FNB offered me a Private Client package with a personalised interest rate, and obviously a lot of credit on my credit card and a nice big overdraft. Silly me used it, my own fault.<br> <br> What they don't tell you is that they can change this interest rate at any time without your consent, see par 4 on the contract, as my personal banker told me.<br> <br> That's it guys, I've been charged 7% more than I signed for for the past three months, at the MAXIMUM the law allows. With the interest hike looming, I am in big trouble.<br> <br> I am just warning all of you, don't believe them. Just say NO!<br> <br> I am on my way to the ombudsman to dispute this, spare yourself the trouble and just get a Capitec account, which I have now done.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jan 2016, 16:52
Official
Hello coenb,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 857688.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)