1 reviews | Active since Mar 2011
Private Client Division very unsatisfactory respinse
<p>Hi.</p> <p> </p> <p> </p> <p>Please note that I logged a query on the 31st May 2016 to change my banking package from Private client to Easy account as I have recently changed employment to pursue business intrests. I received a notification that my query has been sent to Samuel Maabane and will be responded to within one business day , till today I have not received an feedback from FNB. This is not the first this happens, I have previously sent a request which were not attended to and only get attended to when i send follow up messages.</p> <p> </p> <p>This is totally not acceptable , whats is the benefit of being a private clients when your queries / requests are not even looked at? I am not a happy client right now and wont think twice of moving my account to another efficient service provider.</p> <p> </p> <p>Can this be sorted out SWIFTLY as I cannot pay bank charges that I cannot afford?</p>
This is very disappointing to hear as we always try to provide awesome customer service. We apologise for the inconvenience this has caused and for the poor communication on the delay with your request.
We've instructed our Private Clients team to liaise with the relevant parties involved to get this matter addressed and sorted out asap.
The reference for your complaint is 936617.
Kind regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)
This is very disappointing to hear as we always try to provide awesome customer service. We apologise for the inconvenience this has caused and for the poor communication on the delay with your request.
We've instructed our Private Clients team to liaise with the relevant parties involved to get this matter addressed and sorted out asap.
The reference for your complaint is 936617.
Kind regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)