Private Client CCD delivery and call centre service!!!

Seems ever since my private client consultant (Lebo Dabetle) changed regions, service has dropped. as I emailed "service suite" at 07h37 03/09/19 and got a case number: CAS-***-Q2S1Z9 on an automated message at 07h41. Nothing since. I even followed up on the secure chat, and they were NOT helpful!

also, regarding card delivery

I'm waiting for my Fusion card, an SMS was sent to my wife's number (WHY!?) so I called CCD and the lady said it was regarding another credit card for which rejected, as I already received it. Then enquired about the Fusion card and was told there is nothing to be delivered, even though I received a meeting invite and SMS confirming delivery for today @7am this morning.

I then called FNB private line (around 9 from my work number 011 269) and after authentication, I was told there is a card for delivery.

I then enquired about my email I had NO response for and while I was talking the cut. Please pull the recording and ensure your call centre staff are trained to be more helpful and friendlier.

Lastly, ensure that my new private client consultant is assigned urgently