PRIVATE CLIENT BUT NO SERVICE

I am a Private Client of FNB. Yesterday I deposited a cheque into the family trust account at the branch and requested a special clearance. I was advised that it would take a min of 4 working days as the cheque must be sent to Johannesburg (from PE). Today I called my relationship manager who helpfully suggested we make a special request to Credit to have the cheque cleared immediately. She called the drawer (a firm of attorneys) as well as Absa (the issuer) to confirm all was in oder with the cheque before making the application. The application was declined. The reason? I must \just"wait for the normal process to take its course. What is the risk to the bank after making all these confirmations? Now as a Private Client I will probably have to wait until the middlle of next week for my funds to become available. Most disappointing..."""