Private Client Banking Support Shocking

<p>Good Day all,</p> <p> </p> <p>Just want share my experience with FNB private client support.</p> <p> </p> <p> Three months ago, I was retrenched at my previous company. Meaning I had to look at cost cutting and saving on every level of my life.</p> <p> </p> <p>I decided the banking fees on the Private client is too much a month. So I must downgrade to premier.</p> <p> </p> <p>I went to Lynwwood branch were the staff assisted me very well. Unfortunately, I had to talk to my private banker to assist me to down grade to premier. I send her numerous mails explaining what I need in bullet point formation. We spoke on the phone a few times and on mail again.</p> <p> </p> <p>Since our last discussion two weeks ago she went radio silence on my. I tried the phone her, sent her numerous follow-up mails etc. Now I sit with an account the looks like the following.</p> <p> </p> <p>New Petrol Card received last week ‘Petrol account disappeared’. Card not working.</p> <p> </p> <p>Cheque account is from Private client to Gold account’ premier account disappeared’ </p> <p> </p> <p>Internet banking show I got 2 credit card accounts linked to 4 credit cards.</p> <p> </p> <p>I’m so disappointed in FNB, all my life I told all my friends and family members that FNB is the BEST. Wow was I wrong. Decided to move to Nedbank in March.</p>