Private Client Banking a Sham!!!!!!

<p>On March 25, 2015 I rented a car and on 03 April, I returned the car expecting that the deposit release placed on my bank account would be released within the wekk. Three weeks later, hte money is still showing as pending on my account. I recently swithched to FNB private banking witht he promise that my queries would be handled promplty by a private banking consultant. I have tried calling the number I was given for my consultant and instead; I was put through a call centre and sent from pillar to post. I resorted to email, and received an automated response that someone woulld get back to me in 24 hours....192 hours later, I yave yet to receive a response. Eventually I called again yesterday evening and after speaking to four different people, having been put through several automated call centres, I was told that my case is with diputes.</p> <p>The car rental made several calls to FNB, and sent several emails to cancellations, authorising the bank to release the hold on my R3000, I too have forwarded those emails but with no response. My account is now in excess and I had to resort to applying for a temporary loan and incurring interest charges for the bank's incompetency. I need the R3000 pending in my account to be released NOW!!!!!!!!!! Your service is pathetic!!!!!</p>