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1 reviews | Active since Aug 2016

18 Jul 2016, 11:47

Private Client -Banker Cedrick Khoza

<p>After losing my checque debt card i contact card division whom advice me it take s3-5 working days to replace my card .On the 14th July i sent an email to my banker enquiry when this card will be ready for collection from Woodbridge Branch , i recieved an email stating the i would have reply within 2 working days ,this morning i sent a message via the app to Cedric again no reply all im asking how many business daysfrom the 14- 18 th July . It is a simple sms or phone call to tell me yes or no . This is the second time im having trouble with Cedrics response the last time i had to sent 3 mail and phone customer care to resolve a issue ...Awaitng your best reply</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jul 2016, 12:16
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 964900.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)