\Private client"appears meaningless"""

App**** for a credit card upgrade, was told it would be a Platinum card. The card that arrived was a Private Clients card which I never ordered. Called my private banker and was told the downgrade will be done. It's now approximately 2 weeks and still waiting. Tried calling my private banker today, or FNB private banking and no reply. Wonder what I am paying the premium for. In addition, my linked card for my spouse still has not arrived.<br> <br> I expect more from this bank.