Private client account you will struggle.

Was upgraded to private clients but the problem is I can't query my account, have a banking app which makes it convenient but they are no longer able to assist with account queries when your account changes, it's bad that when you private you won't be assisted quickly... Had to call this number *** and no one picks up, funny how some clients get assisted anyday anytime but private you have to phone Monday, very ****ed of by this private clients nonsense, you paying alot for less.