Private Client Account Upgrade Misrepresentation?

As a platimum account holder I recently decided to take up the FNB offer for a Private Client account which in its banner headline on my online banking profile said that I was pre-approved for ***x amount which I though would be nice in case I ever needed it. This over and above other benefits, including a private banker contact person who would assist me with my banking requirements. Having received now my upgrade I was phoned by a FNB banker who said she would be there for me to assist etc. I asked her to send me her details so I could contact her if there was anything from a banking perspective which she said she would but never did. Today in cancelling my old card I notice that my new accounts are not reflected on my online profile. I have no-one to phone except a central no. They said that was a systems issue which they would resolve. This after being put through to the worng area repeatedly. I asked the person at the other end of the line on the pre-approved credit which they now said I had to apply for. It seems there is very little difference between my old platimum account 5 years ago and this bundle, just pay more & different colour?!!