Private Client Account is a JOKE
<p>Upgraded both my platinum cheque account and my platinum credit card with FNB to Private Clients accounts. Cheque account was done first (online), approved and card ordered seamlessly. Next was credit card, all was done and approved (online) but the account never updated nor was the card ordered. Emailed my private banker Gavin Moodley TWICE with no reply. Phoned, never available. Help on phone for 25 minutes, eventually got through to another Private Banker who could not assist as ONLY Gavin (who is never available) can work on my portfolio. Still non the wiser. FNB IS ABSOLUTELY SHOCKING and this after deciding to pay more on the Private CLIENTS account in order to get better service??? DONT fall in this trap!!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
LOL!! HAHAHAHA. Thanks for the copied and pasted, templated reply Melinda, shows FNB's 'GREAT' non-existent customer service. Typical FNB Service. No one will get back to me and no one will reply as is customary. MOST USELESS BANK IN the country. I will now take this one step further.
LOL!! HAHAHAHA. Thanks for the copied and pasted, templated reply Melinda, shows FNB's 'GREAT' non-existent customer service. Typical FNB Service. No one will get back to me and no one will reply as is customary. MOST USELESS BANK IN the country. I will now take this one step further.