private client

I'm currently not happy with fnb , i have been a private client with Nedbank never experience such services. Firstly, on the month of December i was charged account fee amount on the 25th and the service fee which came to around R800 if not more. my issue is that i had to downgrade the account because for me the charges were not making sense and on the 6 of Jan i was charged an extra R214 when i ask why i was told it's an account fee. i requested to be called to close all the account no one called me as yet...The lady by the name of Manonyana said to me unfortunately the money can't be refunded she was not remorseful.....Their private banker are lazy respond to you after 5 minuets if not more they don't even apologies.... please don't opt for Private account at fnb !