1 reviews | Active since Nov 2017
Private Client
Why have a private banker if you can never get hold of them? They dont reply to your e-mails, you call and get told they are busy and will pass on a message? Where is this go to guy you keep telling us about?
I have had a problem with the Credit Card guys wanting a ID for my second card in my wife name, I have rep**** to the e-mail and keep getting messages back saying it will be suspened if I dont comply? I have all the e-mails timed stamped!! That I have sent back, got hold of my private banker... said here is the ID please sort this out, got an email the card is now suspeneded and will be canceld in 5 days if I dont send the ID?
Still no word from the Private banker, I have again sent the ID and still nothing, this is a lack of service from FNB... also the Credit Card Division as I have sent it so many times!!!
I would like a follow up to this asap
Hello Bruce-archibald,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Bruce-archibald,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)