Private Banking worst service ever

<p>I received an sms about an unauthorised debit which has been already going off for the last 3 years.I decided to call my private Banker as I never use this service,once again my Banker was not available left a message to call back and never received a call,my Banker is Aminah.</p> <p>I then spoke to ASanda who told me Aminah is on training but when she was in a corner and could not explain she said Aminah is available all of a sudden 2 minutes later.Asanda was not informed and just gave me any story to get me off her back ,you can listen to the call.</p> <p>In the last 2 years I used the pvt banking service maybe 5 times at most and all 5 times my Banker was not available,this is the 3rd time I'm changing my pvt Banker cause they were never available,why am I paying for this service aND it's not being delivered,I want a refund and explanation as to why is a debit order which already went of for 3 years is all of a sudden unauthorised,if it's a system fault I want evidence of this.I need valid evidence not just a story made up to get me of the call like your consultants did.</p> <p>Then I spoke to PW Nelson,worst team leader ever,never even try to assist aND was just ready to deactivate me as an FNB client,so url as a bank does absolutely nothing to retain your clients,that worries me as a long loyal FNB customer.</p>