Private Banking with no value

I wish to express my utter disappointment with my private banker. I pay what I believe to be a significant fee on a monthly basis to have the benefits of private banking.

From the date that I joined until now I am less than impressed and that's being kind, by the service that I have received. My banker does absolutely nothing to assist me. I have never heard from him unless I have a complaint. And then too not much is done.

I hear these fantastic stories about how fnb can help you and yet I receive nothing even when I pay the price. Some colleagues and friends have told me about their bankers helping them with their rewards levels, e bucks and even when money flows into their account and how to invest it.

My disappointment non existent banker does absolutely nothing. More than 3 weeks ago I asked for my interest rate on my home loan to be reviewed as I was not happy with the rate. Sure as hell I received the forms to complete and submitted it the same day.

It probably went into a black hole since I received absolutely no feedback. Not even to say that it was submitted. I followed up 3 weeks later only to be told that it was only then going to be escalated. And still too date I have had absolutely no feedback.

I am utterly tired and will soon be moving my current banking, home loan, vehicle finance and investments to your competitor since I receive no value from FNB.

You will have Urie Naidu to thank for that, he is apparently a Private Client Banker.