Private Banking Useless, FNB can't keep your money safe.

Item: FNB (First National Bank)
Rating: 1
Author: Giovanni C

On the 1st of this month, a rogue debit order was ran against my account in excess of a R1000. I've been trying to resolve this with FNB for about a month now, but I've been sent from pillar to post, my time wasted and all I receive is empty promises and generic responses. My last communication was from Erin Hartman on the 16th who said the matter would be resolved in 3 days and still nothing.

Worst of all, I feel like I've been ****** twice, not only by the person who has debited my account, but by FNB as well, who delightfully charge a premium for the Private Banking services, but can't deliver on those services.

The main excuse is that they can't assist with debit order reversals that are in excess of R200 because of the COVID-19 situation? Really FNB, do you think we're idiots? What you're saying is that you can't protect my money, so why should I trust you as a bank?

Helpful (0)

Replies (1)

Giovanni C's updateReviewer Update

07 May 2020, 10:46

This is beyond ridiculous and frustrating. FNB has left its clients vulnerable to rogue debit orders with no means to help them. I hope the person that made the decision to limit the debit order dispute amount is held accountable as I simply cannot trust FNB to keep my money safe any longer.

Giovanni C's update07 May 2020, 10:46

Reviewer Update