EV
Ebenhaezer V
1 reviews | Active since Feb 2014
07 May 2015, 15:05
Private Banking - Terrible cutomer experience
App**** for a simple credit card limit increase as a Private Banking customer. Took me more than a day for FNB to finalize and still I can not access the funds (even after approval)! Trried to follow-up with Private Banker, but non-reponsive.....<br> <br> Even complaints raised internally are taking hours to resolve....what is going on?
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FNB (First National Bank)'s replyOfficial
07 May 2015, 17:03Hello EFVisser,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 May 2015, 17:03
Official
Hello EFVisser,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)