Private banking sham and Delayed Payment

<p>Although FNB claims that I am a private client I can never get a hold of them when I need to. I tried to contact them today on my private bankers so called "direct line" and held on for more than 10 minutes before hanging up. This is absolutely ridiculous. Not even in on a normal call centre line should anyone have to weight that long. This is not the first time I experience such terrible service when trying to phone in. The last time I had a suspected ***** transaction on my account and neither the private client line nor the ***** line picked up within a reasonable amount of time. The reason I tried to call related to a payment I tried to make that was flagged as suspicious and is now pending approval. I urgently need the payment to go through and I can't get a hold of anyone and no one has contacted me regarding this payment. This is absolutely terrible service!</p>