Private banking services disappointing

I recently switched my account from another bank to FNB Private Bank. I must say that so far the service is mediocre to say the least.<br> <br> For starters it took ages to get confirmation letter of the account - the copy that eventually came through was a poorly scanned copy and I had to go to the branch (stand in queues) to get a copy of a stamped note.<br> <br> Secondly, after depositing in some money into the account I find out that my account has been frozen - so I can't access the funds. I was particularly irritated by the fact that I was not aware or informed of this situation.<br> <br> I am seriously thinking of closing this account - there is nothing convenient or special about the service. <br> <br> Am highly disappointed with the service so far.