Private Banking service is very poor

<p>ATM did not dispense money but debited my account. Tried to call my private banker who was not available as per usual. Then called the suite and they said they have escalated my issue to my banker's manager (Friday, last week), but nobody contacted me as yet. Told by a consultant that I need to visit the closest branch to get a refund. This in my view is not acceptable. ATM fault on FNB's side can't become my problem in terms of getting to a branch which I can;t do in working hours. Other clients and guard at the centre where the ATM is told me they constantly have similar issues with this specific FNB ATM. But generally the service by pvt banking is poor and I still have R 2,800 missing from my account and FNB is not assiting with a solution</p>