Private Banking Service is pathetic and of no value

I have been an FNB client for a while. FNB is a great bank, but their Private clients division is absolutely pathetic. I can never get in touch with my private banker. I send emails to him with requests and will be lucky if I even get a response . I get better service going into a branch for assistance….so what is the point of paying these expensive private banking with annual increases for no service??? My “so called private banker” does not even have the courtesy to return calls! Between last week and this week, I have called the private suite number thrice….and here I am again holding on for over 30 minutes as I type this. This is absolutely frustrating ! there is no value to this service to be quite frank. I have is list of services which I requested months ago and have not been assisted to date! I even requested assistance on insurance and my private banker has not bothered to even respond. FNB is losing business due to such disregard for servicing their customers ….and not for free, we are paying for a service which we do not get. I am considering saving these costs and downgrading my account seeing as its not worth my time or money! And considering there seems to be total disregards for customer service.

I need some service please! i do not have all day to hold on for a service agent. if you are forever "currently experiencing higher than normal call volumes" then maybe ensure adequate resources planning, or stop charging customers for this so-called private banking service of private bankers who seemingly don't seem to exist at FNB.