Private banking service does not exist

<p>Hi, this is now the second time that I'm writing about non existant service delivery from FNB private banking. Previously I dealt with Stefan Kruger, to switch from my previous assigned private banker to a new one, we had an initial meeting etc., though now when asking a simple service of lowering my credit card limit, I receive no service. I've asked for this via the online banking portal, and via email, with follow up (since the 24/25th of July).</p> <p> </p> <p>How is this even possible, as I would expect this to be a basic service, and easily done. Needless to say, I'm fed up with the service, and I'm requesting that I be taken off the private client service, and switched to the gold option, where at least I'll pay banking fees and receive service what I pay for. I also request that when this is done, seeing that I've received no service but pay a premium for some service at least, that I get refunded on the banking fees, as well as that I would not expect to pay any banking charges for switching over to another option.</p> <p> </p> <p>Service like this, has made me start exploring new options, like Capitec especially.</p> <p> </p> <p>Please get your act together FNB!</p> <p>Sean</p>