Private banking ****
I have a private banking account which I get charged the earth for but get truly terrible and unprofessional service for the amount of money they charge for it. For over a week now I have trying to replace a lost credit card. Sure order it online, never gets delivered. Go onto the secure chat, takes 5 minutes between messages to the point the chat has to be ended. Call the "private banker" and nothing gets done. No feedback. I called again today and was placed on hold for 12 minutes until I had to hang up again. Still waiting for a call back. I am sorry but if its a charged service what happened to following up with the client??? I want DONT recommend anyone to take this service.
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FNB (First National Bank)'s replyOfficial
09 Jul 2019, 13:17Good day Warren Smith,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Jul 2019, 13:17
Official
Good day Warren Smith,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***