Private banking rip-off

What a disgrace this section is! In querying a pricing item in December, I was surprised to find out that my Private Banker had changed. Now I have had endless issues with the responses from Charl Redcliffe, my previous banker anyway. He was certainly extremely lax and I was happy to see the back of him...BUT no one at FNB has advised me of this change. Now I called the Privte Banking helpline, got through to Rene Viviers, who indicated that I was to have received an email. To date I have not seen this email. She forwarded my query to my latest supposed privater banker, Ziyanda Nkonki, who is yet to respond and advise when my private banker was changed and WHO notified me. I have sent her TWO emails, querying this, the last one being yesterday. No response. Now I want to know of FNB.....WHAT AM I PAYING THESE FEES FOR IF IN AM NOT GETTING THE SERVICE? Also, I want a reactive banker, not this "NO RESPONSE" NKONKI. SHe does not seem to take my query seriously.......