SN
Sarel N
1 reviews | Active since May 2019
02 Dec 2019, 10:13
Private Banking R399.00 pm fee for no response
I sent an email to my personal banker on the 26th of November. Requested some information on my account. I sent another follow-up email because I did not get a response on the 28th of November. Today is the 2nd of December. Until today I have not received a response. My question be why am I paying R399 per month for a service fee for a private banker, yet after six days of sending through a request to my personal banker, I have not received a response.
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Replies (5)SN
Sarel N's updateReviewer Update
02 Dec 2019, 10:15Please note I’m currently in China, and I can only be reached by email. All my Chinese number +***103
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Sarel N's update02 Dec 2019, 10:15
Reviewer Update
Please note I’m currently in China, and I can only be reached by email. All my Chinese number +***103
SN
Sarel N's updateReviewer Update
02 Dec 2019, 14:25I have rep**** to the email. My frustration originates from the R399 i pay every month to have a private banker to my disposal. I am in China and i pay this amount so i can arrange my business. I expect my latest monthly fee of R399 to be reversed as the service i pay for was not supp****. I did not expect a reply instantly, but going on 7 days is a bit ridiculous.
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Sarel N's update02 Dec 2019, 14:25
Reviewer Update
I have rep**** to the email. My frustration originates from the R399 i pay every month to have a private banker to my disposal. I am in China and i pay this amount so i can arrange my business. I expect my latest monthly fee of R399 to be reversed as the service i pay for was not supp****. I did not expect a reply instantly, but going on 7 days is a bit ridiculous.
SN
Sarel N's updateReviewer Update
03 Dec 2019, 14:13No reply...
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Sarel N's update03 Dec 2019, 14:13
Reviewer Update
No reply...
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Sarel N's updateReviewer Update
04 Dec 2019, 16:382 days later and 1 response from fnb via mail. I have sent an email and as expected no outcome, 2 days later and no response . You guys really take the cake.
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Sarel N's update04 Dec 2019, 16:38
Reviewer Update
2 days later and 1 response from fnb via mail. I have sent an email and as expected no outcome, 2 days later and no response . You guys really take the cake.
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Sarel N's updateReviewer Update
06 Dec 2019, 09:26Still no reply
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Sarel N's update06 Dec 2019, 09:26
Reviewer Update
Still no reply