1 reviews | Active since Apr 2016
PRIVATE BANKING \ POOR BANKING\""
I RECENTLY UPGRADED MY CHEQUE AND CREDIT CARD TO PRIVATE BANKING AT FNB, IT HAS BEEN ABOUT 2 MONTHS NOW AND NO ONE HAS CONTACTED ME AS TO WHO MY BANKER WILL BE, MY FRIENDS ALSO UPGRADED AND THE SAME DAY HE GOT A MAIL AS TO WHO HIS BANKER IS. <br> <br> I ASKED FOR FEEDBACK ON THE CANCELLATION OF MY CPP ON MY PERSONAL LOAN, NO ONE GETS BACK TO ME EVER. I NOW FILLED IN THEW FORMS AGAIN AND WILL SEND IT AGAIN. HOWEVER NOW I HAVE PAID 4 MONTHS WORTH OF CPP THAT I DIDNT NEED AS I HAVE A CREDIT PROTECTION WITH OUTSURANCE AND DID SEND THE DOSC TO FNB THEY ADVISED ON ONE CALL THAT IT WILL BE CANCELLED BUT IT TAKES LONG. THIS WAS IN JANUARY WE IN APRIL NOW. <br> <br> IF FNB DOES NOT CONTACT ME BY THE END OF BUSINESS TOMORROW I WILL CANCELL ALL MY ACCOUNT WITH FNB IF THEY DO NOT APPOINT A NEW BANKER THAT ACTUALLY DOES SOMETHING.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 907242.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 907242.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
