WR
Willem R

1 reviews | Active since Jul 2012

31 Mar 2015, 11:48

Private banking not interested in new busines

Several of my colleagues recommended FNB private after my troubles with bad service from Standard Bank private. <br> <br> So I proceeded to fill in a contact form on private banking portal only to get a sales call for a platinum cheque account. <br> <br> Subsequently I have filled in the form again and even sent an email to private banking and received absolutely no response.<br> <br> I guess FNB is not that interested in new customers. In contrast ABSA, Investec and Nedbank phoned me within an hour of making contact.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Mar 2015, 12:40
Official
Hello willemvanriet,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 659008.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)