1 reviews | Active since Mar 2009
private banking - never available
<p>called on saturday to get my sms problem resolved, got a message to say it was outside of banking hours.... 2 pm... yet the website hows 7pm i thin****! tried 3 times today to reach them to assist me, only got through once, and got incorrect info, pushed from one call centre to another.... is this what I pay private banking for??? tried again, just getting a message to please hold on.... not impressed with private banking.....</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982734
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982734
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)