Private banking is personalized terrible service

<p>After "upgrading" to private banking the service has only declined. I can't get through to anyone except to operators that "transfer" me to another line that only tells me how important my call is to them and then plays me some more ****ty music. The only thing that has changed since moving to private banking is my monthly bank fees... It has doubled. If only I could move my account... But I don't even want to start thinking about the level of admin that will be required to do so. Pathetic.</p>