Private Banking is NOT WORTH IT!

I have been banking with FNB for over 10 years and I am a private client. When trying to apply for services my Banker said I have to wait until FNB offers me it and he was unable to help me. Nedbank was able to assist me and approve everything in a few days and i don't even bank with them and gave me a way better deal FNB could. I needed help with something else and its like I have to run behind my banker to assist me, he only answers calls on the 2nd day of calling, doesn't get bank to any emails are anything. What pathetic service, once again! And when I try to call the departments directly they direct me back to my Banker that doesn't even assist. Once again I went with another bank and what I wanted was sorted. Don't waste your money paying for there Private banking, its not worth it at all. I am actually considering moving my entire accounts to another bank after the poor service I received, as I have sent emails stating that I would much rather have a new Banker, no response at all once again. FNB does don't value it clients.