Private banking is none existent, no staff willing to assist.

I want a new private banker, one that wants to work. I have been trying to get a response from my private banker for almost 2 weeks regarding a question a had about the covid relief. I've gone so far as to post on Facebook, empty promises were made there as well. Today I get an email from fnb regarding the exact thing I have been asking to my private banker, and guess what, she's still not responding. Sive who I am dealing with now is also not very helpful, if fnb no longer needs clients they must just say so I'll happily move. I've emailed 2 private bankers in the last 2 weeks o d. O one has bothered to respond to me, I'm being treated like a damn fool and I don't appreciate it! Fnb is the worst bank in the country.