PRIVATE BANKING IS A SHOCKING WASTE OF YOUR MONEY!

The private client service offered by FNB is the biggest waste of money! You pay double the bank fees for half the service! My "dedicated" private banker is shocking. I have been trying for 3 days to get hold of her - my messages and e-mails go ignored. I been on hold and re-routed to the normal banking line 3 times where the normal agents are the only ones who answer (after 10 min on hod of course). At 4:30pm I was told they cant put me through to my private banker because its late and shes probably left - this after a day of ignored calls and messages. I have lodged a complaint and 2 days later NO ONE from the department has called! When my private banker Mbali FINALLY did call , she a) kept referring to me by the wrong name and b) undertook to call me back in an hour as I had a meeting. A day later and I'm still waiting for the call!!!! This after already telling her the service is shocking. Ive beed calling her again and e-mailing her again and have again been ignored. DO NOT WASTE A CENT OF YOUR MONEY ON THIS **** OF A SERVICE.