Private Banking is a Myth

<p>I have submitted 3 requests for assistance to my private banker, Shenaaz Poulton, over the last few months, using the "Contact My Private Banker" link on the FNB website.</p> <p> </p> <p>The only responses I've ever gotten from FNB were the automated responses indicating the my private banker will call me in one day. I was never contacted by my Private Banker, and I've had to figure out how to do what I was asking by myself in some way.</p> <p> </p> <p>I then logged a Hello Peter complaint, and FNB was quick to call me about it, and to promise that my Private Banker would contact me and introduce herself, and this was almost TWO WEEKS ago - I haven't heard from her as of yet.</p> <p> </p> <p>After the Hello Peter complaint FNB called me to ask about one of the three queries I logged more than a month previously, and I indicated that I managed to resolve the issue myself.</p> <p> </p> <p>What use is a Private Banker if they flat-out ignore you?</p> <p>Get your act together FNB.</p>