Private banking is a hoax

Item: FNB (First National Bank)
Rating: 1
Author: Bianca L

FNB deducted my smart device from the wrong account, kept telling me they taking it from my cheque account. I had to take screen dumps showing them it’s being debited from the wrong account, finally it’s changed now I must wait for their process to have my score changed and a letter explaining their mistake.

Private banking??? No such thing, it’s easier to go into the bank than waiting for over 20 min each time to get hold of your banker Miss Nkosi who NEVER returns calls, or emails!!!

Disgusting!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

11 Jul 2018, 16:20

Good Day Bianca Lowe,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to your banker to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply11 Jul 2018, 16:20

Official

Good Day Bianca Lowe,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to your banker to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Bianca L's updateReviewer Update

11 Jul 2018, 16:36

My banker is the issue!!!! How do you escalate to her. Goodness me, and you people call yourselves the leading bank???

Bianca L's update11 Jul 2018, 16:36

Reviewer Update

My banker is the issue!!!! How do you escalate to her. Goodness me, and you people call yourselves the leading bank???