JH
Jillian H
1 reviews | Active since May 2016
31 May 2019, 15:21
Private Banking horrible Service.....
My credit has never been in arrears and I have been making deposits. Today I get a sms that my limit was decreased by R3900. 00. I deposited R4000 yesterday and more funds in March. I call the private banking number and I'm being told the system says my acc may have been in arrears. I'm supposed to have a private who never calls back not sure why I'm paying almost R400 service fees for useless service. I want my limit re-instated asap. My credit card has never been in arrears. Am I not paying a special rate to get personalized service....
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Replies (2)
FNB (First National Bank)'s replyOfficial
31 May 2019, 16:19 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply31 May 2019, 16:19
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
JH
Jillian H's updateReviewer Update
07 Jun 2019, 15:40I AM VERY DISSAPOINTED THAT FNB WOULD TAKE MONEY FROM A SINGLE PARENT AND REFUSE TO REFUND MY R4000 AND HAVE A NERVE TO SEND ME A SMS SAYING MY NEXT INSTALLMENT IS DUE 2/07/2019 WHERE AS MY R4000 THAT WAS TAKEN EQUATES MORE THAN 2 INSTALLMENTS.....FNB IS TRULY BECOMING THE WORST BANK......i will go to the press and lodge a complaint with Banking Ombudsman.
JH
Jillian H's update07 Jun 2019, 15:40
Reviewer Update
I AM VERY DISSAPOINTED THAT FNB WOULD TAKE MONEY FROM A SINGLE PARENT AND REFUSE TO REFUND MY R4000 AND HAVE A NERVE TO SEND ME A SMS SAYING MY NEXT INSTALLMENT IS DUE 2/07/2019 WHERE AS MY R4000 THAT WAS TAKEN EQUATES MORE THAN 2 INSTALLMENTS.....FNB IS TRULY BECOMING THE WORST BANK......i will go to the press and lodge a complaint with Banking Ombudsman.