Private Banking Fees charged for no service

The service I have received from FNB as a Private Client is shocking. I have tried for almost a week to get a response from my so-called banker Peter Luvuyo. To date no response. Tried the secure chat, but no help. Bottom line I want a new Private banker assigned to me ASAP if this does not happen before COB today. My personal, Business, and My spouse's Private Wealth account will be closed and moved.