Private Banking Experience

I've requested my private banker to provide me with the list of available options for solar, this was all done telephonically whereby I requested that all available options be provided to me in order to make an informed decision - I have to keep following up on progress, when I got feedback it was only on one option and I was told to transfer money prior to the options being presented to me / I've sent an email expressing my feelings and to date no response, also no telephonic feedback on any queries (I've had to make most of the calls)

It's funny how the FNB banking experience differs from one person to another, some if the people I work with got an entirely different experience, private bankers arranging calls, giving detailed explanations on the solar options etc. I've had a similar experience during my initial home loan application, although one doesn't always make use of the functionalities a person would think you would get a reasonable experience for the money one pay's (one looks at a private banker to provide guidance and expertise as its their field of experience bit it's not been the case / ).