private banking & ebucks mishap

I'm writing this as a last resort since my 2 previous customer care responses have been ignored by FNB. My ebucks reward level has still not been rectified after cancelling my private banking cheque card. Since my cheque and credit cards are not aligned I have been demoted to Level 1, losing out on eBucks for two months now. I've communicated this to FNB twice (first through their customer care survey when cancelling the card and again via their contact page on their website) and have not heard anything from them. Very disappointing service

On a side note - apparently you only have to press a button to sign up for PC, but to cancel it is a whole process. And to get your 'private banker' on the line is another issue all together..