1 reviews | Active since Mar 2009
Private banking customer service is pathetic you are not that important to them
<p>I moved over to private banking end October 2016</p> <p>I have been trying for 3 months and two consultants later to get my home address details which has been emailed and vertified and FICA done updated on my monthly various banks accounts</p> <p> </p> <p>TO MY SHOCK AGAIN THIS MONTH IT IS WRONG EVEN AFTER A NEW CONSULTANT WHO TO DATE STILL HAS NOT EMAILED ME HIS CONACT INFORMATION TO GET HELP IS NOT DONE AGAIN</p> <p> </p> <p>So hmmmm let me see I pay for private banking but get treated badly</p> <p>Nice going FNB very pathetic and disappointing</p> <p> </p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)