Private Banking Con

I was a happy FNB client with a Platinum account until FNB offered to upgrade me to Private Banking. I didn't qualify for this account but they switched me to a Private banking credit card and I accepted. Up to then I was really happy with FNB and enjoyed the rewards(ebucks). At the end of that month (dec14) I hardly got any ebucks and my \private banker"then tells me its because I have a Platinum cheque account and Private credit card and she can gladly upgrade my Cheque account to Private and I agree because I trusted her. Come end on next month I know find out that I don't even qualify for ebucks!!! It's because I didn't have the minimum amount deposited in my account. I feel conned/deceived by FNB"