Private Banking Complaint

I recently moved to FNB Private Banking.I had to call in I think a week later to ask who my banker as I had not yet received a call from them and was told that they would call to introduce themselves to me & give me their contact details for further communication.I deposited money into the account to activate it as suggested by someone else,not even my banker.I changed all my debit orders to reflect the new banking details.My first salary got paid into the account & I was unable to transact out the account & when I called in to ask what the issue was,I was told that there is outstanding documents which I was not informed of as I had sent in all requested documents when applying for the account.The account therefore had a hold put on it & no one told me this & I was told that I must go into a branch to sort this out when it was not my fault that there were documents needed that were not requested.As I was on my way to an event on Saturday,I was unable to go into a branch and was told to wait until Tuesday & go into a branch.I then asked why must I go into a branch when someone should come to me as i'm the one inconvenieced.I've requested for a new banker& still waiting for a call.