Private Banking Complaint

In May 2015 I was contacted by FNB and invited to upgrade my Platinum Cheque Account to a Private Banking Cheque account with all the Private Banking benefits which includes a dedicated contact person from FNB.<br> <br> My first question was regarding the pricing and benefits apposed to the Platinum account. Everything was explained to me and I said that I will think about it. After a day or two I decided to upgrade and I contacted Shivani Singh which were my contact person. I was asked to sign a document and send it back. After this was done, I received a few automatic emails regarding my new package and card collection etc.<br> <br> I queried the location of my card where I needed to pick it up since I stay in Greenstone Hill, right next to a FNB Branch but my card was sent elsewhere. I received no response on this query and asked for response again after four days. In the interim I collected my card from the other Branch and still did not receive any feedback. I also queried my FICA status and explained that I did submit my documents. I was then asked after a few days for my documents by my private banker.<br> <br> It seems that I am worse off with Private Banking than I was with Platinum.