Private banking clients

Few weeks ago I was asked to upgrade to the Private banking, sounds great. this was not at all the case. next day get a mail from the Account manager who will be "looking after" me, telling he will call and introduce him self etc. etc. that never happened, couple days later I had an issue I needed sorted and instead of contacting the call centre I thought I would rather contact my account manager. No, he was away, im fine with this, we all entitled to go on leave, however till I phone him weeks later, I had not heard a thing.

to date, I still have no idea what my advantages are having this great expensive option, got a nice black card, whoopti doo.

My current problem is I have email asking about some debit orders that have been blocked on FNB side, not sure why or under who's instruction? last month this was told they have now removed them, well guess what, that was a lie. Still have to do the manual payments and creditors calling me hassling for their monies as its reflecting blocked on their side. adding to this, I tell the account manager my issue and he says he will put me through to the people who will validate my account by me entering my card number etc. etc. I have always done it that way, so what is so special about having him then?

Try phoning today and systems are down, cannot get through.

please can someone tell me why I should carry on with this service?