Private banking client left in ruins.

You are beyond pathetic.

* On the 4th You cancel a credit facility I have had for years, without my request or instruction, just simply wake up one morning and its gone... Ok that was human and a mistake, lets fix it

* You did offer to reinstate the account when I phoned, but you neglected to tell me is that there is a time limit on your offer, and that 2 weeks later, it is too late to contact you, so now new cards, new fees, new everything. The cheek

* But wait, you do not give the information over to the credit bureau, meaning that I am waiting for the end of the month, so that I can move banks, that does not happen, now 47 days after I have made payment, my credit profile still shows my November balance

* I ask you for a settlement letter of the account. It takes you 3 days for a letter, and the letter does not even include the date of settlement. I ask you to please update the letter to include date of settlement, no you cant because its a standard letter that cant change.

* I did apply for a new card, after day 6, I still don't have an answer, reason for the delay, I have a large amount outstanding on my credit card, with YOU, that was cancelled against my will in December. Are you frikken serious.

* You then tell me to take the matter up with Transunion, which will only assist me in 60 days, you couldnt be bothered.

* The funny part, I am a private client, I have a "personal banker" which I pay a premium for, that does not even have the authority to write a letter. Every single thing that I have asked her over the years, has left me unhappy. Not a single time I have requested an interaction, was it favorable.

I have been with FNB for 20 years+. I have given you hundreds of thousand rands in interest alone over the years, and i cant get a manager to lift a finger and sort out your ***** ups.

I just have a personal banker/clerk that keeps saying 'Im sorry'... but at no point did anyone bother to actually just sort out my ****.

And now, because you neglect to update the credit bureau, I cannot even move banks for what is going to end up being 90 days, while you ****** me from my credit facility, without warning.

From a private client perspective, you are pathetic, I have never been let down so badly, particularly that you claim to be MY bank,

Oh and do not act so surprised and that you are shocked by the events, I have been copying managers throughout this process, and to date no relationship managers have bothered phoning me

How can we help you, even with a private banker, apparently, not at all, we don't care