Private Banking Client ******- Pathetic service

<p>I have been upgraded to a Private Client by FNB +- 3Months back and was advised i would be contacted by a Private banker dedicated to myself and, to date, i have never been contacted. i have been paying the bundle fee all this time for Private Banking for a service i have never even received not once. i still go to the Branch when i need assistance yet on a monthly basis iam charged an account fee that includes a personalised service.</p> <p> </p> <p>I sometimes wonder how FNB is able to claim they are voted best in SA with such service. could it maybe just be some sort of a hoaks to attract clients? its possible. if it were not for the e-Wallet service i would most probably be long gone by now.</p> <p> </p> <p>Clearly Iam good enough to pay the fee but not good enough to receive the service.</p> <p>i wonder what criteria is used.</p> <p>Another *******</p> <p> </p> <p>MXM</p>