Private Banking client but pathetic service

<p>My Private Banker Victoria Sonqishe ********** is never available. I held on the line for 25 minutes to speak to another consultant and even then they were unable to assist me. This is not the first time that I am really dissapointed with the service at FNB Private Banking. Why am I paying for this service. The service at the general enquires is much better. In fact I'm thinking of cancelling my Private banking account and opening up just a gold account. That way I will receive great service for less. Private Banking is a waste of time and effort. They never answer your call and the consultants are far from competent.</p>