PRIVATE BANKING - CAN SOMEBODY PLEASE DO THEIR JOB AND ASSIST ME?!?!

I am now reverting to Hello peter, since FNB has failed to assist after numerous phone calls, an online banking request and an email. The below email was sent to the Private Clients Service Suite. On the 4th of October 2017 at 14h26 I received an email that somebody will be in contact within 24 hours. Guess what?! This did not happen - it is now 14h38 on the 5th of October 2017 and I haven't heard anything from FNB.

I have 4 words regarding Private Banking at FNB..."Private Banking se GAT!" I might as well downgrade to a Gold account, pay a quarter of the monthly fees and receive the exact same level of service. Or maybe it is just better to find another bank that actually sees the value in servicing their clients.

Email to FNB: Good day,

Please assist in transferring funds from my Global to my Cheque account, and also subsequently closing my Global Account.

I’ve tried doing this via online banking, however I’m unable to transfer funds from my Global Account. And closing an account is also impossible, actually not even an option.

I’ve tried contacting my private banker (Donna Baloyi), however she appears to be on leave. And clearly FNB does not see the value in making sure that private clients can still be serviced by assigning another private banker in the interim.

I’ve spend my day wasting time and money in trying to get somebody to assist me. After failing to contact my private banker, I contacted the Private Banking Service Suite ( ********** ). But this has only resulted in more frustration! The first call resulted in me being put through the ***** department - which has absolutely nothing to do with Global Accounts. The second call was dropped as soon as they put me through to the “correct” department, which clearly does not exist. My third call resulted in me being put through to a “different” private banker, which simply ended up in me holding the line and learning that this banker is also not available and my call being forwarded back to the service desk. I’ve also sent a query via online banking, but obviously (given FNB’s service level) has been left unanswered.

Can I please ask somebody to assist me in this regard? Also, some staff training and dedicated private banking staff would also be valuable and much appreciated in the future.

Kind regards, Karlien de Clercq